Answers to frequently asked questions from subscribers and website users:

How can I organise a gift subscription?

A gift option is available with all subscriptions purchased from the online shop. You will immediately receive an email confirming your order and an email will also be sent to inform your gift recipient(s).

Optionally, you may download and print out this simple gift card (PDF).

Gifts can also be arranged by e-mailing subscribe@themonthly.com.au or telephoning +61 3 9654 2175.

How do I renew or update my subscription?

Renew or update your subscription online.

a) If you have used our online shop before, simply enter your existing username (email address) and password to log in and renew your subscription. Click here to log in.

b) If you are an existing subscriber but have not set up an on-line account, click here to create your account (we will need your subscriber number and the last four digits of your phone number or credit card to identify you).

You can also renew by e-mailing subscribe@themonthly.com.au, telephoning +61 3 9654 2175 or returning the form on the address sheet with which your magazine is delivered.

What is the difference between subscribing to The Monthly and The Online Monthly?

The Online Monthly gives you online access to the current edition via the website, plus an archive of all back issues; whereas, The Monthly is the original printed magazine only.

What is my subscriber number?

555D
55555 TM 555
Jane Smith
1 Collins St
MELBOURNE VIC 3000

Your subscriber number can be found at the far left of the line immediately above your name and address on your publication's address sheet (55555 in the example above). If you subscribed online after October 2007 you will have received an email containing your subscriber number. Otherwise, you can contact us to find out your subscriber number by e-mailing subscribe@themonthly.com.au or telephoning +61 3 9654 2175 .

I've got a password, why are my login attempts failing?

Symptom 1: You do not see an error message, but the page just refreshes and you can't login.

Diagnoses: This is because our system requires cookies to be enabled to either buy a subscription or login to The Online Monthly. It won't work without them. If you already have cookies enabled, you need to clear your browsers cache and cookies.

Please click here for Google's step-by-step guide.

Symptom 2: You entered your username and password in The Online Monthly login block at the top of the homepage but you are told your subscription is not valid.

Diagnoses: Your account only contains print subscription(s) so your password will not give you access to The Online Monthly. You can still use your password to log in to the shop to update your address, check remaining issues, purchase gifts and renew your subscriptions.

What is the difference between a password for The Monthly or Quarterly Essay and one for The Online Monthly?

All subscribers get a password or can create one to login to the shop here to manage their subscriptions, but the passwords belonging to The Online Monthly subscribers also give exclusive access to restricted content online.

What if I experience technical issues with the website?

Check that you have followed the instructions on the page(s) where the issue occurs.

If you can't find a solution after reading this page thoroughly, please report the issue to us so that we can help you and improve our system.

It is useful if you describe the problem clearly, including:

• what you were trying to do
• page address
• any error messages
• browser name and version
• PC or Mac

To report issues with the website please e-mail subscribe@themonthly.com.au or telephone +61 3 9654 2175.

How do I access online content for free?

Free access is provided to a selection of pieces from past issues. Click on FREE ESSAYS for a complete listing or look for items flagged with the ^FREE symbol.

Full access to the contents of the current edition and all back issues is only available to subscribers to The Online Monthly.

Can print subscribers access The Online Monthly free?

Print subscriptions contribute to costs such as printing and postage; whereas, subscriptions to The Online Monthly contribute to website costs.

Full online access is not included with subscriptions to the printed edition of The Monthly.

Why is my delivery missing or damaged?

If you have missed an issue or if it's a few days late, please send us a missing or damaged report;.

We may have an incorrect address on file. Your magazines may also have stopped being delivered because your subscription expired and was not renewed. Click here to login and verify your contact details and to check the number of issues remaining on your subscription or please e-mail subscribe@themonthly.com.au or telephone +61 3 9654 2175.

When does my subscription start/end?

The first Wednesday of each month is the cut-off date to receive the current month's issue. If you subscribed in the week before the first Wednesday of the month your magazine may be in the second mail out and your copy will arrive a few days later depending on your location.

We will send you a renewal notice before your subscription is due to expire. You can check how many issues remain on your subscription by logging into our subscriber shop here and clicking on 'Your Subscriptions' in the menu on the right.

Is there a January issue?

No, there is a combined December/January issue.

I am going away for a few months can I hold my subscription?

Yes, you can but we cannot send missed issues. We can hold the subscription for a specified number of months and restart when you return but we cannot send the issues that you have missed while you were away.

How do I update my address or email?

You can manage your contact details online by logging in to our subscriber shop here or you can email your request to us.

Why do I have a charge from The Monthly Pty Ltd on my credit card statement when I have not subscribed to The Monthly?

The Monthly shop also manages sales for Quarterly Essay and The Online Monthly. If you subscribed to either of these products this would be the reason for this charge. If you believe this to be incorrect, please contact us.

I don't have a credit card, can I pay by cheque?

Yes, we accept cheques or money order made out to "The Monthly Pty Ltd".

If I don’t want to use the online shop, can I fill out a form?

Yes, a subscription order form is available for download here. You can print it out and send it via mail or fax.

How can I contact you?

Telephone:
+61 3 9654 2175

Free Call (within Australia):
1800 077 514

Email:
subscribe@themonthly.com.au

Post:
The Monthly
Level 5,
289 Flinders Lane
Melbourne, Victoria 3000